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Quality management
What is quality management?
Quality management is a philosophy and approach that focuses on maintaining high standards across all aspects of a company’s operations. It prioritizes not only productivity and efficiency but also customer satisfaction, employee engagement, and continuous process improvement.
A widely used approach, Total Quality Management (TQM), emphasizes that quality is everyone’s responsibility — from executives to frontline employees. Success in quality management requires clear standards, teamwork, and a commitment to long-term improvements.
A systematic approach to quality management helps build a corporate culture where quality is deeply embedded in all work processes. This, in turn, enhances a company’s competitiveness and strengthens its reputation.
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